Patient Information

To schedule and appointment, please call the office.  Let the staff know what type of appointment you are requesting and we will coordinate a convenient time for you to see us.  The Mercy location can be reached by calling 412-281-2575 and the Crafton location can be reached by calling 412-922-2111.

As a courtesy to other patients, please give at least 24 hours notice should you have to cancel your appointment.  If 24 hours notice is not possible, please call us as soon as you know that a cancellation is necessary.  If you anticipate being more than ten minutes late for your appointment, please call.  Repeatedly missing scheduled appointments without cancelling or rescheduling prior to the start of your appointment may result in being discharged from the practice.

There is a $10.00 prepayment fee for form completion.  Upon receipt of payment we will be glad to fill out your forms.  Please allow us sufficient time to process these forms.  In fairness to all scheduled patients, we are not able to accommodate completing these forms while you wait.  You may either mail in, drop off or fax to our office and we will contact you upon completion.  Please fill out all information requested of you, the patient, prior to submitting the forms to us.  If you have a request from your attorney, please have your attorney contact us directly.

When you require a refill of your medication, please contact your pharmacy or supplier and have them submit the request to us electronically.  We will have the request authorized by your physician and promptly return it for processing.  With all prescriptions, please allow 72 hours for processing.  

We require that patients taking prescription medications be seen by their physician or nurse practitioner once a year for any prescription refills.  We need to re-evaluate your health status.  We may also determine if there is new medication that would better suit your needs.

Due to regulations under the Health Information Privacy Act, all medical record copy requests must be accompanied by the appropriately signed authorization, whether you are requesting copies for yourself or for your records to be transferred to another party.  Records requests are processed by Diversified Medical Records Services through a secure electronic process.

Should you need to call the office during patient hours, your message will be recorded and your physician or a covering physician will call you back.  In certain cases, these matters may be addressed by the support staff in order to expedite your request, please be sure to let us know the reason for your call.  Urgent calls during regular business hours will be addressed immediately by the physician in the office.  If you are in need of immediate medical attention, please call 911.  For all other calls, a response from the physician usually will be made by the end of the business day.